Imagine sitting in India, Interfacing with a client in America and 

responding to a customer in Australia, instantly.

Think of the excitement, challenge and opportunity in a career that demands high personal and professional skills, transcends all traditional barriers and beliefs.

In a world balancing between booms and dooms, welcome to a career that has room only for growth. Call Centers. The new nerve centers of global business, dedicated to a mission that can never go out of fashion: Customer Satisfaction

Looking beyond Call Centers

Unlike standard courses that look at the 

limited role of a middleman, First Computers' 

CallRITE will give you a holistic view of the 

business relationship with customers and 

impart a complete set of skills, building a 

strong base for you to blossom into a 

full-fledged Customer Relations Manager on a 

global level.

Excellence in every sense

CallRITE is modeled after international certification 

standards. The curriculum as well as the Training 

Methodology are designed to ensure the highest 

quality in every aspect of Call Center Operations.

CURRICULUM

 

Introduction to CRM & 

Call Center requirements

 

  • CRM & Call Center concepts

  • Computer Telephony Integration
  • Key Call Center terminologies
  • Time management
  • Team building
  • Stress management

Effective Communication &

Presentation Skills

  • Effective Communication Skills

  • Listening
  • Presentation Skills
  • Telephone Etiquette

Call Centers & Customer Relations

  • Introduction to Customer Service

  • Customer Service over the Net / Telephone
  • Quality Customer service
  • Customer handling efficiency
  • Case Studies

Computer / Internet basics

  • Windows

  • MS-Office (Excel, Word, PowerPoint)
  • Internet / Web basics
  • Web Chat / e-mail

Accent & Culture Training

  • Articulation

  • Accent Neutralisation
  • Voice Modulation
  • Cross cultural expositions

Certification

On completion of the 8-week, 140-hour course, you will be awarded the Certificate in Call Center operations, by the Council of Education and Training of First Computers.

Part-time, longer-duration options are also available.